Case Study: International School Eindhoven
The Brief: An important part of a teacher’s job is to periodically have conversations with their student’s parents discussing progress and development. It can be extremely challenging to talk to parents about any area in which their child might be underdeveloped. The International School Eindhoven asked us to facilitate a workshop for faculty members with a focus on dealing with these difficult parent conversations.
The Execution: We created a fun, engaging and interactive program that offered real takeaways to better equip teachers for these conversations. Phase one focused on building trust and solving problems together. Phase two was about keeping communication simple and efficient. Phase three was about putting lessons learned into practice through guided role play.
The Response: One a scale from 0-10 the participants rated this session with an 8,56 on average, with 18 out of 30 participants rating it as 9 or higher. Participants described the session as being engaging, stimulating, relevant, fun and energetic, and full of recognizable examples of a teacher’s daily life.
Feedback from participants:
‘Asking for input from our own experience made it applicable for everyone.’
‘You had a very subtle way of placing us in the position of a parent. Insightful and powerful!’
‘The session was varied, engaging and entertaining while dealing with a critical topic in our daily professional lives.’
‘I will definitely use some of the activities in my teaching to improve children’s listening skills.’
‘I really appreciated the exercise to understanding roles and perceptions of others in a conversation. I was reminded of the importance of being heard.’
‘The activities were relevant for all conversations in life, but especially for (difficult) conversations with parents, as well as with colleagues. It is particularly helpful to keep these strategies in mind when dealing with someone with whom you do not see eye to eye.’